Delivery Policy

At Velura, we aim to make your delivery experience straightforward, dependable and transparent. This policy explains where we deliver, how orders are dispatched and the estimated timeframes you can expect.

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Delivery Area

• We currently deliver to addresses throughout the United Kingdom.

• Delivery to destinations outside the United Kingdom is not currently available.

Delivery Method

• Orders are sent using reliable postal and courier partners selected according to the destination and service requirements.

• We work with trusted delivery providers to help ensure your parcel reaches you safely and efficiently.

Delivery Charges

• Free delivery is available on all eligible orders placed through our website.

• Any applicable delivery charges will be clearly displayed before you complete your purchase, with no unexpected delivery fees added afterwards.

Delivery Address

• Your order will be sent to the delivery address entered during checkout.

• Please ensure that your name, street address, town or city and postcode are complete and accurate before confirming your order.

• We cannot guarantee that an address can be amended once an order has entered the dispatch process.

Delivery Timeframes

• Order Cut-Off Time:

  • Orders placed before 10:00 PM UK time will normally begin processing on the next working day.

  • Orders placed after the cut-off time will normally begin processing on the following working day.

• Processing Time: 0–1 working day

  • Orders are checked, prepared and securely packed for dispatch within approximately 0–1 working day, Monday to Friday.

• Transit Time: 4–8 working days

  • After dispatch, delivery normally takes approximately 4–8 working days, depending on your location and the courier network.

• Estimated Total Delivery Time: 4–9 working days

  • Most orders are expected to arrive within approximately 4–9 working days after the order has been placed.

Tracking Your Order

• Once your order has been dispatched, tracking details will be sent to the email address provided at checkout where tracking is available.

• Please allow some time for tracking information to become active after receiving your dispatch confirmation.

Uncollected or Undeliverable Parcels

If a parcel is returned because the delivery address was incomplete or incorrect, or because the parcel was not collected within the courier's required timeframe, additional delivery or return charges may apply before the order can be resent.

Delivery Delays

Although we aim to meet the estimated delivery timeframes, occasional delays may occur due to circumstances outside our reasonable control, including severe weather, public holidays, courier network disruption or unusually high order volumes.

Estimated delivery dates are provided as guidance and may vary depending on circumstances affecting the delivery service.

Business Information

Store Name: Velura
Company Name: Velura LTD
Email: support@velurastore.com
Business Address: 53 Kingsmere Road, London, NW6 2PL, United Kingdom
Service Hours: Monday to Friday, 9:00 AM to 9:00 PM