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Terms of Service

Overview
This website is owned and operated by Velura. Throughout this website, the terms “we”, “us” and “our” refer to Velura. By accessing, browsing or using this website, including any information, features, products and services available through it, you agree to be bound by these Terms of Service (“Terms”).

When you purchase from us or otherwise use our services, you are engaging with our “Service” and agree to these Terms, together with any additional policies, guidelines and notices referenced on our website. These Terms apply to all users of the site, including visitors, customers, suppliers, merchants and contributors of content.

Please read these Terms carefully before accessing or using our website. If you do not agree with any part of these Terms, you should not use our website or services.

Our online shop is supported by an e-commerce platform that enables us to offer and sell our products and services online.

1 – Online Store Terms

  • By agreeing to these Terms, you confirm that you have reached the legal age required to enter into a binding agreement in your place of residence.

  • You must not use our products or services for any unlawful or unauthorised purpose.

  • You must not breach any applicable laws or regulations, including intellectual property and copyright laws.

  • You must not transmit viruses, malware or any other harmful or destructive code. Any breach of this provision may result in immediate termination of your access to our Service.

2 – General Conditions

  • We reserve the right to refuse service to any person where reasonably necessary or permitted by law.

  • Content you submit, excluding payment information, may be transferred across different networks and adapted to meet technical requirements. Payment information is transmitted using secure encryption.

  • You must not reproduce, duplicate, copy, sell, resell or exploit any part of the Service without our prior written permission.

3 – Accuracy of Information

  • We take reasonable steps to keep the information on our website accurate and up to date, but we cannot guarantee that all information will always be complete, accurate or current.

  • Information provided on this website is intended for general purposes and should not be relied upon as the sole basis for making important decisions.

  • From time to time, the website may include historical or older information that is provided for reference only.

4 – Changes to Services and Prices

  • Product prices may be changed from time to time without prior notice.

  • We reserve the right to modify, suspend or discontinue all or part of the Service where appropriate.

  • To the fullest extent permitted by law, we will not be liable for changes, suspension or discontinuation of any product, feature or service.

5 – Products or Services

  • Certain products or services may be available exclusively through our online shop and may be offered in limited quantities.

  • Returns and exchanges are handled in accordance with our Return Policy.

  • We make reasonable efforts to display product photographs, details and colours accurately. However, colours and appearance may vary depending on your screen or device settings.

  • We reserve the right, where appropriate, to:

    • Limit sales to particular individuals, locations or jurisdictions.

    • Restrict the quantity of products available for purchase.

    • Withdraw or discontinue products at any time.

  • We cannot guarantee that every product or service will meet every individual expectation or preference.

6 – Billing and Account Information

  • We reserve the right to refuse, restrict or cancel an order where reasonably necessary. Restrictions may apply to orders placed using the same customer account, billing address, delivery address or payment method.

  • If we amend or cancel an order, we will make reasonable efforts to contact you using the information supplied when the order was placed.

  • You agree to provide accurate, complete and up-to-date account, contact and billing information for all purchases made through our website.

7 – Optional Tools

  • We may provide access to optional tools or features supplied by third parties. These may be provided on an “as available” basis.

  • Your use of optional third-party tools is at your own discretion and subject to any applicable third-party terms.

  • Any new services, tools or features introduced to our website in the future will also be subject to these Terms.

8 – Third-Party Links

  • Our website may occasionally contain content, services or links provided by independent third parties.

  • Such links may be provided for convenience. We are not responsible for the content, accuracy, availability or practices of independent third-party websites.

  • We recommend reviewing the terms, conditions and privacy policies of any third-party website before using its services.

9 – User Comments & Feedback

  • If you provide reviews, suggestions, ideas, feedback or other materials (“Comments”), you grant us permission to use, reproduce, edit and publish such content where appropriate.

  • Unless otherwise required by law, we are not obliged to treat Comments as confidential, provide compensation for them or respond to them.

  • Your Comments must not infringe the rights of another person or contain unlawful, abusive, defamatory, misleading or harmful material.

10 – Personal Information

Any personal information you provide through our website will be handled in accordance with our Privacy Policy and applicable data protection requirements.

11 – Errors and Omissions

  • Occasionally, information on our website may contain typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, delivery charges, availability or other details.

  • We reserve the right to correct errors, update information or cancel affected orders where necessary and permitted by law.

12 – Prohibited Uses

You must not use our website or its content for:

  • Any unlawful or fraudulent purpose

  • Encouraging or participating in illegal activity

  • Breaching applicable local, national or international laws

  • Infringing intellectual property rights

  • Harassment, discrimination, abuse, intimidation or defamation

  • Uploading viruses, malware or harmful computer code

  • Collecting or using personal information without proper authority or consent

  • Spamming, scraping, phishing or engaging in other abusive online practices

A breach of these requirements may result in suspension or termination of your access to our website and services.

13 – Disclaimer of Warranties & Limitation of Liability

  • We do not guarantee that access to our website or Service will always be uninterrupted, completely secure or free from technical errors.

  • Except where otherwise required by law, services and products are provided on an “as available” basis and subject to the descriptions and conditions displayed on our website.

  • Velura will not be responsible for indirect or consequential losses arising from use of our website, products or services where such liability may lawfully be excluded.

14 – Indemnification

You agree to indemnify and hold harmless Velura from claims, losses, costs or expenses arising directly from your unlawful use of the Service, your breach of these Terms or your infringement of another person's rights, to the extent permitted by applicable law.

15 – Severability

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, the remaining provisions will continue to remain valid and enforceable to the fullest extent permitted by law.

16 – Termination

These Terms remain effective until terminated by either you or us. You may stop using our website and services at any time. We may suspend or terminate access where these Terms have been breached or where otherwise permitted by law.

17 – Entire Agreement

These Terms, together with the policies and notices published on our website, constitute the agreement between you and Velura regarding your use of the Service and supersede any previous agreements relating to the same subject matter.

18 – Governing Law

These Terms are governed by and interpreted in accordance with the laws of England and Wales, subject to any mandatory consumer protections that may apply to you.

19 – Changes to Terms

We may review and update these Terms from time to time. Any revised version will be published on this page. Your continued use of the website after changes are published will constitute acceptance of the updated Terms, where permitted by law.

20 – Business Information

Store Name: Velura
Company Name: Velura LTD
Email: support@velurastore.com
Business Address: 53 Kingsmere Road, London, NW6 2PL, United Kingdom
Service Hours: Monday to Friday, 9:00 AM to 9:00 PM