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Payment Policy

At Velura, we aim to provide a payment experience that is simple, secure and transparent. This policy explains how payments are handled, the payment options available at checkout, transaction security and what to do if you experience a payment-related issue.

Accepted Payment Methods

We offer a selection of secure and convenient payment options. The payment methods currently available to you will be displayed during checkout.

All orders placed on our United Kingdom store are processed in Pounds Sterling (GBP £), unless otherwise stated at checkout.

  • Debit & Credit Cards
    We accept supported debit and credit cards displayed at checkout. Payments are securely authorised before your order is confirmed.

    • Processing time: Usually immediate

    • Additional payment fees from Velura: None

  • Digital Wallets
    Supported digital wallet payment options may also be available depending on your device, browser and checkout eligibility.

    • Processing time: Usually immediate

    • Additional payment fees from Velura: None

  • Other Payment Options
    Additional secure payment methods may occasionally be made available at checkout. Availability may vary depending on your location, device and order details.

    • Processing time: Subject to the selected payment method

    • Any applicable charges will be shown before payment is completed

Payment Processing & Order Confirmation

Payment is normally authorised when you complete your order at checkout. Once your payment has been successfully approved, an order confirmation will be sent to the email address provided during checkout.

Your order will then be prepared and dispatched in accordance with our Delivery Policy.

If payment authorisation is unsuccessful, your order may not be confirmed until a valid payment has been received.

Transaction Security

We use secure payment technology and appropriate encryption measures to help protect your personal and financial information during checkout.

Payment details are handled through secure payment processing systems. Velura does not directly store your complete card details on its own systems.

We take reasonable technical and organisational measures to help protect payment information against unauthorised access, misuse or disclosure.

Currency

Prices on our United Kingdom website are displayed in Pounds Sterling (GBP £) unless another currency is clearly shown.

If your bank, card provider or payment service uses a different currency, it may apply its own conversion rate or additional charges. Any such charges are determined by your payment provider and are outside the control of Velura.

VAT & Charges

Where applicable, VAT and other required charges will be included in or clearly displayed as part of the price shown during checkout.

We aim to make the total amount payable clear before you complete your purchase. Velura does not add undisclosed payment charges after your order has been confirmed.

Payment Authorisation

For security purposes, your payment provider may carry out additional verification before approving a transaction.

Payment may be declined for reasons including:

  • Incorrect card or payment information

  • Insufficient available funds

  • An expired payment method

  • Security checks carried out by your payment provider

  • Billing information not matching the information held by your provider

If your payment is declined, we recommend checking the information entered or contacting your payment provider for further assistance.

Duplicate or Pending Payments

In some circumstances, a payment may temporarily appear as pending or reserved by your bank before the transaction has been fully completed.

If you believe you have been charged more than once for the same order, please contact us at support@velurastore.com with your order number and relevant transaction information so that we can review the matter.

Payment Issues

If you experience a declined payment, unsuccessful transaction, missing order confirmation or another payment-related issue, please contact our customer service team.

When contacting us, please provide your order number where available and a brief description of the issue. For your security, please do not send full card numbers, security codes or other sensitive payment credentials by email.

Refunds

Where a refund is approved, it will normally be returned to the original payment method used for the purchase.

Please refer to our Returns & Refunds Policy for further information regarding refund eligibility, processing and applicable timeframes.

Business Information

Store Name: Velura
Company Name: Velura LTD
Email: support@velurastore.com
Business Address: 53 Kingsmere Road, London, NW6 2PL, United Kingdom
Service Hours: Monday to Friday, 9:00 AM to 9:00 PM